Help centre

Getting started

What the guide is, first search tips, and terms we use across the site.

Understanding valuations

How the guide produces retail and trade figures for each published quarter.

Why a value looks wrong

Common reasons two rows differ or a figure surprises you.

Confidence scores and data quality

What guide confidence means and when to treat a number cautiously.

Valuation certificates

Issuing, verifying, and managing caravan valuation certificates.

Account and subscription help

Signing in, seats, and what your subscription includes.

Support tickets

How to contact the team, track replies, and understand ticket status.

Billing and invoices

Plans, Stripe, and where to manage payment details.

Technical issues

Browsers, sessions, and using search when something misbehaves.

Policies and fair use

Limitations of guide values, responsible use, and high-level data practices.

Trust badge & referrals

Your trust badge, how it works, and the referral programme.